Why you should read this policy

Please take the time to read this policy carefully. We take your privacy very seriously and this policy provides important information on who we are, why we collect your personal data and how we use it in the course of our business.

 

Who we are

https://iamproductions.studio/ (Website) is brought to you by I Am Productions Group Limited, a company incorporated and registered in England and Wales under company number 11071088 whose registered office address is at The Podcast Studio, Wilderspool Causeway, Warrington, England, WA4 6PS.

I Am Productions (‘We’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the relevant data protection legislation in force within the UK. We are responsible as a ‘controller’ of that personal information.

 

Our collection and use of your personal information

 

Information that you provide

 

We will obtain personal information you provide when you send us feedback, submit data onto our website, post material, contact us for any reason and by any medium, sign up for any of our services and share information via the website’s social media functions or interact with us on social media.

We do not collect, store or process data that is labelled as sensitive under the General Data Protection Regulation 2018 (‘GDPR’).

We may retain a record of any contact you make with us.

The personal information we collect about you depends on the particular activities carried out and the reason for the processing. Such information includes, but is not limited to:

  • your name, address and contact details;
  • details of any feedback you give us by phone, email, post or via social media; and
  • information about the services we provide to you.

 

Information from third parties

 

Occasionally we may receive information about you from other sources, which will be added to the information already held about you in order for us to help supply our services and products to you.

 

Information that will be collected automatically

 

As you interact with our Website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. For further information on the use of cookies on the Website, please see the sections on cookies below.

 

How your personal data will be used

 

Under data protection legislation, we can only use your personal information if we have a proper reason for doing so, e.g.:

  • to comply with our legal and regulatory obligations;
  • for the performance of our contract with you or to take steps at your request before entering into a contract;
  • for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests; or
  • where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

What we use your personal information for

Our reasons

To provide our services to you (including, but not limited to, onboarding you as a client, managing our relationship with you and managing payments, fees and charges)

For the performance of our contract with you or to take steps at your request before entering into a contract

To prevent and detect fraud against you or us and ensuring that our business and website are protected

For our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging for us and for you

Ensuring business policies are adhered to, e.g. policies covering security and internet use

For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you

Operational reasons, such as improving efficiency, training and quality control

For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price

Ensuring the confidentiality of commercially sensitive information

For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information

To comply with our legal and regulatory obligations

Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measures

For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you

Preventing unauthorised access and modifications to our systems and Website

For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you

To comply with our legal and regulatory obligations

Updating customer records

For the performance of our contract with you or to take steps at your request before entering into a contract

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products

Statutory returns

To comply with our legal and regulatory obligations

Ensuring safe working practices, staff administration and assessments

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you

Marketing our services to:

—existing and former customers;

—third parties who have previously expressed an interest in our services;

—third parties with whom we have had no previous dealings.

For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

For our legitimate interests or those of a third party, i.e. to ensure our employees are trained to provide you with the best possible service.

To notify you of changes to the Website or to our services or products that may affect you

For our legitimate interests or those of a third party, i.e. to ensure you’re up to date with our services and to promote any change.

 

Disclosure of your personal data

 

We routinely share personal information with:

  • companies within the I Am Productions group
  • third parties we use to help deliver our services to you;
  • other third parties we use to help us run our business and website, e.g. our accountants, marketing agencies or website hosts;
  • third parties approved by you, e.g. social media sites you choose to link your account to or third-party payment providers;
  • our bank.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. in relation to ISO accreditation and the audit of our accounts.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

 

Transfer of your information out of the EEA

 

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:

  • with your and our service providers located outside the EEA;
  • if you are based outside the EEA;
  • where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under European and UK data protection law.

Non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure.

 

Marketing

 

We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never share it with other organisations outside the I Am Productions group for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

 

Your Rights

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • You have the right to be informed about the collection and use of your personal data.
  • You have the right of access to your personal records or other information that we hold about you. We reserve the right to charge a reasonable fee for our administrative costs involved with providing you with access if we receive a request which is manifestly unfounded or excessive to access personal records. We may also charge a reasonable fee, in relation to administrative costs, if further copies of your data is requested following your initial request.
  • You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
  • You may have the right to have the data we hold about you erased.
  • You may have the right to restrict processing.
  • You have the right to ask us to stop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email or telephone. If this is the case, please specify the channels you are objecting to in your communications with us.
  • You have the right to data portability. We reserve the right to charge a reasonable fee for the administrative costs of complying with any requests that are manifestly unfounded or excessive.
  • You have the right not to be subject to automated decision-making, including profiling.

If you wish to exercise any of your rights, you should send your request in writing to us at [INSERT EMAIL ADDRESS].

You may need to provide proof of identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill).

 

How long we will store your data

 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

When it is no longer necessary to retain your personal information, we will delete or anonymise it.

 

Children

 

This website is not intended for children and we do not knowingly collect data relating to children.

 

Keeping your personal information secure

 

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also confirm that your data will be stored on secure servers.

 

Use of cookies

 

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Website. We use cookies and other online tracking devices on the Website to:

  • obtain information about your website preferences and tailor its operations to your needs;
  • identify which pages are being used, helping us to analyse data about web page traffic and ways to improve our website in order to tailor it better to our customer needs;

The information we obtain from the use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you, but only where you voluntarily provide it.

In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

 

Description of cookies

 

The cookies that we utilise on our Website are placed to fulfil such functions as analysing how you use the Website to give you a better and more personalised experience, generate statistical data and allow visitors to share content with a range of networking and sharing platforms.

Some of the cookies we utilise on our Website include:

 

Cookie Name

Cookie Description

Facebook Pixel

We use Facebook Pixel retargeting to deliver personalised ads to website visitors.

Google Analytics

We use Google Analytics to track anonymised user behaviour across the site for purposes of improvement and analysis.

Google Ads

We use Google Ads to deliver personalised ads to visitors of the site.

 

How to turn off cookies

 

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

 

Changes to this Policy

 

This privacy notice was last updated on 5 July 2021.

We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.

 

How to contact us

 

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to [email protected]

 

Concerns and Questions

 

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.